Quote Originally Posted by failure View Post
Submit a ticket to support.toonslab.com, they handle all jailing and account issues

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What kinds of rules are we not enforcing? Right now, we’re trying to be more lenient in our moderation so threads can stay open and discussion can continue. I do agree that it would be better for more staff to comment on or use ideas presented by players on the forums, though.
I wish staff told us more about what's being worked on. It just kind of stays in the dark until the rare update once or twice a year. Countryside, multiplex, even gst are all hyped up with anticipation. Sure countryside fell through (in an annoying, quiet way I might add), but developer notes are a great form of news. Personally, I feel led to believe nothing is being worked on other than holiday shops which I hope isn't true, but, staff participation in the community feels crucial.

As an add-on idea to dev notes and update news, maybe staff could come by more often asking for ideas on a specific thing they want to change, or ask for feedback on a holiday quest. Give us something to talk about and we would be a little happier I think.